Booking conditions & privacy policy

Terms and conditions of booking

1. Any agreement to rent Combe Cottage is between (1) the person making the booking and all members of your party (“you/your”) and (2) and the owner of Combe Cottage, Catherine Soar (“Owner” or “we/us/our”) and is for a short term holiday let on the dates specified on the booking form. The contract is effective once the deposit payment has been received and the booking has been confirmed in writing by us (which may be by email).

2. A deposit of 30% of the cost of the holiday is payable on booking. The balance is payable four weeks before the start of your holiday. For bookings made less than four weeks in advance, full payment is required on booking. We accept payment by online payment via our website, bank transfer and cheque. We reserve the right to cancel a booking where full payment has not been received in accordance with these terms. The booking deposit and balance (once paid) are non-refundable in the event of cancellation by you unless we are able to re-let the dates, although we will do our best to offer alternative dates where possible. We strongly recommend that you take out holiday insurance to cover your stay.

3. For insurance reasons, the number and names of guests in the party (including any dogs) must not exceed or differ from those stated on the booking form without our prior agreement and must in no event exceed the maximum number specified on the property description. Where any person not listed on the booking form is found to be staying at the property, we reserve the right to ask them to leave and, at our discretion, to terminate this contract without any refund.

4. If for any reason beyond our control the property is not available on the date booked, we will inform you as soon as possible and at your option either agree alternative dates or refund any rent paid by you in full. You shall have no further claim against us in these circumstances.

5. We, the caretaker and/or any authorised contractor may require access to the property at reasonable times to carry out repairs or services, eg gardening. Wherever possible, a convenient time will be arranged with you in advance.

6. You agree to take good care of the property and its contents and to leave it in a clean and tidy condition. You shall be responsible for any damage caused by you or any member of your party during your stay (excluding reasonable wear and tear). We reserve the right to charge you for any damage or excessive cleaning required.

7. The local area is quiet and peaceful. Please be considerate of our neighbours and ensure that there is no excessive noise at the property during your stay, particularly after 10pm. Please do not play loud music outside at any time or allow dogs to bark in the garden for long periods.

8. Please do not wear any kind of high heels in the house as they will cause serious damage to the wooden floor. We also ask that you do not wear outdoor shoes inside the house, as dirt and grit damage the floor.

9. We can accommodate up to three dogs provided this has been agreed with us in advance. You agree not to leave any dog unattended in the property at any time. Dogs are not allowed upstairs, in the bedrooms or on any of the furniture. Please clean up after your dogs and do not allow them to foul the garden as a consideration to other guests, many of whom are children.

10. The property is strictly non-smoking and non-vaping. Please do not use candles as they are a fire risk.

11. If a problem arises during your stay, please let us know as soon as possible by contacting the caretaker on 01643 851 397 so that we can rectify it and you can enjoy the rest of your holiday.

12. If there is a serious breach of our terms and conditions we have the right to terminate your booking and if you are already at the property we may require you and your party to leave.

13. This Agreement shall be governed by English law and is subject to the exclusive jurisdiction of the English courts.

14. Our total liability for any losses you may suffer in connection with this Agreement (including, without limitation, liability for negligence or breach of statutory duty) shall be limited to the rent paid by you, provided that nothing in this contract shall exclude or limit our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation. We shall not be liable for any losses which are not a foreseeable consequence of us breaching this Agreement. The terms of the Contracts (Rights of Third Parties) Act shall not apply to this Agreement.

Privacy Policy

We are committed to ensuring that your privacy is protected.

This Policy defines how we use and protect Data collected by us in relation to your use of the Web Site and any Services or Systems provided therein.

Data is collected and stored in compliance with the EU General Data Protection Regulation (GDPR) and, unless we are obliged by law to do so, your Data will not be disclosed to third parties.

What we collect

We collect only such Data as is necessary to provide you with the best possible service. 

If you agree to it via the pop-up Cookies Acknowledgement button, we use Cookies to collect statistics about how you use our site eg which webpages you visited and for how long. None of the Cookies set by the Web Site jeopardise your privacy in any way and no personal data is collected.

If you contact us we will collect your name and contact details including your postal address, email address and contact telephone number.

If you make a booking with us we will collect Data necessary to confirm the details of your booking including number, name and age of all guests.

Why do we collect the Data?

We collect statistics about your use of our website via Cookies to enable us to refine our service offering eg by removing pages which are rarely visited and adding further detail to pages which are more frequently visited by users. 

We request Data from you to enable us to respond to a request from you for information and to enable us to complete a booking as requested by you.

Your Data Rights

You have the right to request details of the personal Data we hold about you (please use the Contact Us facility to raise your request and we will respond with a full list of any Data we hold about you).

You have the right to withdraw your consent for us to retain your Data at any point. Upon receipt of your instruction we will delete your Data after 180 days (the 180 day retention period is to enable us to respond to any Court authorised request from government or law enforcement officials for its disclosure).

You have the right to lodge a complaint regarding our collection, retention or use of your Data with the UK Information Commissioners Office (ICO).

Security

We are committed to ensuring that your Data is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure Data collected online.